If a person is the owner of Nest thermostat and the user has been dealing with the error called the w5 error which is preventing it from being connected to internet, then Google is making sure that it comes forward and helps.
Google which is one of the biggest companies in the world has made an acknowledgement of the existence of the fault in the hardware leading to this error which has been faced by the Nest owners. However, it is not clear still about what has caused this problem exactly and Google is going to replace the thermostats if there is a failure of the normal troubleshooting steps.
The company has made a statement which has been provided to the media. They have said that this does not control the ability of the thermostat to control the heating and cooling system of the customer and their homes however it is affecting the ability of the user to manage this thermostat in a remote manner. They said that if the user is seeing an error it is possible to resolve this through the troubleshooting process as they are prompted for contacting the customer support for their assistance and this will be issued in the form of a replacement device.
There is a support page which is specifically for the running into the error on the Nest thermostat. The statement notes of Google have noted that there are only a very few users who are affected by this issue although there is a lengthy support thread which dates back to the November of 2019 and it has 200 or more replies which are suggesting something else.